Custom orders are currently closed
We are not giving quotes or discussing new projects at this time
Interested in ordering a custom creation?
Currently our books are closed, but we hope to open again in Summer 2020 (loose estimate). Please note that we are only able to take on a small number of projects.
You can’t submit an application without a quote, so make sure you have one before opening day!
We are not giving out quotes or discussing new projects at this time. We will resume on November 15th.
Once your project has been approved and quoted, wait until we open. When we open, an order application form will become available on the front page. You can check out this sample form to see what it will look like.
We will open for a 24 hour period, during which time an official quote form will be available.
When orders close, we will select a small number of projects from the pool of applications. There is usually a lot of demand, so please be aware that you might not get a slot on your first try.
+ IF I GET A QUOTE, DO I HAVE TO PLACE AN ORDER?
No, there is no commitment if you ask for a quote.
+ HOW DO I KNOW WHEN ORDERS WILL OPEN?
Information about when we will open for new orders is posted on the front page of this site, and at the top of this page. Updates are also posted on Twitter, our blog, and via our newsletter.
+ HOW DO I KNOW IF ORDERS ARE OPEN?
At the time and date specified, an order application form will become available on the front page of the website, and on this page. It will be announced via Twitter, and newsletter. Order applications close after 24 hours, and the application form will disappear.
+ WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept Paypal, and credit/debit cards (processed via Paypal). For customers in the USA, we can also accept check or money order.
+ WHEN DO I PAY?
If you receive a slot, you will be notified, and we will send you an invoice. Do not sent any payment unless you have received an invoice.
+ DO YOU OFFER A PAYMENT PLAN?
Yes - we require a 30% down payment (or $100, whichever is greater), after which we can accept monthly payments of 10% (or $100, whichever is greater). This is a layaway-style payment plan, so the project must be paid in full before it is shipped.
+ WHAT ARE MY CHANCES OF GETTING AN ORDER SLOT?
There are lots of factors. First is the number of applicants, which can't be predicted, but usually it is upward of 50. We can only take a handful of projects at a time (generally 4-8).
Next, there is extra priority on projects that we are very excited to make, and also for people who have applied in the past, but were not picked. The more times you have applied, the more likely we are to pick you.
Bear in mind, not many people get picked on the first try, so do not feel like you did something wrong, or that we don't want to work with you if you don't make it.
+ I SUBMITTED AN APPLICATION; WHEN WILL I KNOW WHETHER OR NOT I GOT A SLOT?
After the application window closes, we begin the process of selecting projects from the application pool. This is a long and difficult process which generally takes at least a day. We will send emails to all applicants, with a yes or no notice.
+ I GOT A QUOTE AND YOU APPROVED MY PROJECT, WHEN WILL YOU START WORK?
The quote and approval involves no commitment - it is not an order. You must apply for an order slot when we open.